Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Client") and WorkflowWise ("Company," "we," "our," or "us") governing your access to and use of our website, products, and services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services. If you are using our Services on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Services

WorkflowWise provides AI and automation integration services, including but not limited to:

• Custom AI solution development and implementation
• Workflow automation design and deployment
• Machine learning model development and training
• Data analytics and business intelligence solutions
• Chatbot and conversational AI integration
• Consulting and strategic AI advisory services
• Technical support and maintenance services

The specific scope, deliverables, and terms for each project will be defined in a separate Statement of Work (SOW) or service agreement.

3. User Accounts and Registration

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, outdated, or incomplete, or if we suspect unauthorized or fraudulent activity.

4. Payment Terms

4.1 Fees and Pricing

Fees for our Services are specified in the applicable SOW, proposal, or pricing schedule. All fees are quoted in the currency specified and are exclusive of applicable taxes unless otherwise stated.

4.2 Payment Schedule

Unless otherwise agreed in writing:

• Project-based work: 50% deposit upon signing, 50% upon completion
• Retainer services: Monthly invoices due within 15 days of receipt
• Hourly consulting: Invoiced monthly, due within 30 days

4.3 Late Payments

Overdue payments may be subject to interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend Services until all outstanding payments are received.

4.4 Refunds

Refunds are handled on a case-by-case basis. Deposits for custom development work are generally non-refundable once work has commenced. Any refund requests must be submitted in writing within 30 days of the disputed charge.

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content, features, and functionality of our website and Services, including but not limited to text, graphics, logos, icons, images, software, and underlying technology, are owned by WorkflowWise or our licensors and are protected by intellectual property laws.

5.2 Client Deliverables

Upon full payment of all applicable fees, we grant you a non-exclusive, perpetual license to use the deliverables created specifically for your project as specified in the applicable SOW. This license does not include:

• Our pre-existing intellectual property, tools, or frameworks
• Third-party components or open-source software (governed by their respective licenses)
• General knowledge, skills, or techniques developed during the engagement

5.3 Client Content

You retain ownership of all content, data, and materials you provide to us ("Client Content"). You grant us a limited license to use Client Content solely for the purpose of providing the Services.

6. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information exchanged during the course of our engagement. Confidential information includes, but is not limited to:

• Business strategies, plans, and financial information
• Technical specifications and system architecture
• Customer data and personal information
• Pricing and contract terms
• Trade secrets and proprietary methodologies

This confidentiality obligation survives the termination of these Terms and any related agreements for a period of three (3) years.

7. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the integrity or performance of our Services
• Engage in any activity that is fraudulent, deceptive, or harmful
• Reverse engineer, decompile, or disassemble our software
• Use our Services to develop competing products or services
• Resell or redistribute our Services without authorization

8. Service Level and Support

We strive to provide reliable and high-quality Services. Our standard support includes:

• Email support during business hours (Mon-Fri, 9AM-5PM)
• Response to inquiries within 1-2 business days
• Bug fixes for critical issues affecting core functionality

Enhanced support options, including 24/7 availability and dedicated support representatives, are available under separate support agreements.

9. Warranties and Disclaimers

9.1 Our Warranties

We warrant that:

• Services will be performed in a professional and workmanlike manner
• Deliverables will substantially conform to the specifications in the SOW
• We have the right to provide the Services and grant the licenses herein

9.2 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WORKFLOWWISE, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) our Services
• Any conduct or content of any third party on our Services
• Any content obtained from our Services
• Unauthorized access, use, or alteration of your transmissions or content

Our total liability for any claims arising out of or related to these Terms or our Services shall not exceed the total amount paid by you to us during the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless WorkflowWise and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any Client Content you provide

12. Term and Termination

12.1 Term

These Terms are effective upon your first access to or use of our Services and continue until terminated.

12.2 Termination by You

You may terminate your use of our Services at any time by providing written notice. Termination does not relieve you of any payment obligations for Services already rendered.

12.3 Termination by Us

We may suspend or terminate your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

12.4 Effect of Termination

Upon termination, your right to use our Services will immediately cease. Sections relating to intellectual property, confidentiality, limitation of liability, indemnification, and dispute resolution shall survive termination.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us to attempt to resolve any dispute informally. We will work in good faith to resolve any issue within 30 days.

13.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where WorkflowWise is headquartered, without regard to its conflict of law provisions.

13.3 Arbitration

Any dispute arising from these Terms that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration authority. The arbitration shall take place in the city where WorkflowWise is headquartered, and the decision of the arbitrator shall be final and binding.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after such modifications constitutes your acceptance of the revised Terms.

For material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify you via email or through our Services at least 30 days before the changes take effect.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

17. Entire Agreement

These Terms, together with any SOWs, proposals, or other agreements entered into between the parties, constitute the entire agreement between you and WorkflowWise regarding our Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter hereof.

18. Waiver

The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by the waiving party.

19. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

20. Contact Information

If you have any questions about these Terms of Service, please contact us: